Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Contact details such as your name, business name, email address, and phone number;
• Information you submit through our forms, booking calendar, or when you request a demo;
• Communications you send to us by email, text, phone, or chat.

We also automatically collect limited technical information (such as IP address, browser type, and pages visited) through cookies and similar technologies to operate and improve our website.

2. How We Use Your Information

• To respond to your inquiries and provide the services you request;
• To schedule and confirm appointments, demos, and consultations;
• To send service-related and, where you have consented, marketing messages by email and SMS;
• To operate, maintain, secure, and improve our website and services;
• To comply with legal obligations.

3. SMS Text Messaging Terms

By providing your mobile phone number and opting in, you consent to receive text messages from HigherEra. These may include service updates, appointment reminders, responses to your inquiries, and, where you have separately agreed, promotional messages.

• Message frequency varies depending on your interaction with us.
• Message and data rates may apply according to your mobile carrier plan.
• To stop receiving messages, reply STOP at any time. You may receive a final confirmation message.
• For help, reply HELP or contact us at the details below.
• Carriers are not liable for delayed or undelivered messages.

No sharing of mobile information. We do not sell, rent, or share mobile phone numbers or SMS consent with third parties or affiliates for their own marketing or promotional purposes. Text-messaging originator opt-in data and consent are never shared with any third party except subcontractors or service providers (such as messaging platform providers) acting on our behalf to deliver the messaging service itself.

4. How We Share Information

We may share information with trusted service providers who perform functions on our behalf (for example, hosting, email delivery, and SMS delivery), only to the extent necessary to provide our services and under obligations of confidentiality. We may also disclose information if required by law or to protect our rights. We do not sell your personal information.

5. Cookies

Our website uses cookies and similar technologies to function properly and to understand how visitors use the site. You can control cookies through your browser settings.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Choices

• You may opt out of marketing emails using the unsubscribe link in any message.
• You may opt out of SMS messages by replying STOP.
• You may request access to, correction of, or deletion of your personal information by contacting us.

9. Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

11. Contact Us

If you have questions about this Privacy Policy or your information, contact us at:

• Email: hello@higherera.com
• Business name: HigherEra
• Mailing address: 5704 Edgemoor Dr, Houston, TX 77081